154 APPENDIX D: T ECHNICAL S UPPORT3Com FTP Site Download drivers, patches, software, and MIBs across the Internet fromthe 3Com public FTP site. This service is available 24 hours a day, 7 days aweek.To connect to the 3Com FTP site, enter the following information intoyour FTP client: Hostname: ftp.3com.com Username: anonymous Password: You do not need a user name and password with Web browser softwaresuch as Netscape Navigator and Internet Explorer.Support from YourNetwork SupplierIf you require additional assistance, contact your network supplier. Manysuppliers are authorized 3Com service partners who are qualified toprovide a variety of services, including network planning, installation,hardware maintenance, application training, and support services.When you contact your network supplier for assistance, have thefollowing information ready: Product model name, part number, and serial number A list of system hardware and software, including revision levels Diagnostic error messages Details about recent configuration changes, if applicableIf you are unable to contact your network supplier, see the followingsection on how to contact 3Com.Support from 3Com If you are unable to obtain assistance from the 3Com online technicalresources or from your network supplier, 3Com offers technical telephonesupport services. To find out more about your support options, call the3Com technical telephone support phone number at the location nearestyou.When you contact 3Com for assistance, have the following informationready: Product model name, part number, and serial number
