FOCUS 200 PLUS Installation and Setup Guide7-8Types of Customer Care Center ServiceThe Customer Care Center (CCC) can provide several types of service. The types of service range frommonitoring only alarm signals to monitoring opening and closing schedules along with the ID codes(passcodes) of the person involved.There are five types of CCC service, as follows:1. Passcode Schedule Supervision (PCS)In addition to monitoring alarm and trouble signals, the CCC:• Maintains a daily log of openings and closings along with the passcodes that performed thesefunctions. A record of the daily log can be provided.• Maintains a listing of all passcodes and schedules, and has sole control of making changes. Ifan attempt is made to open a BA group outside of a schedule by someone without the properprivilege level, a PVF (Passcode Verification Failure) condition will be generated at the CCC.• Monitors up to five daily schedules (2 permanent, 2 temporary, and 1 holiday) for a given BAgroup. The CCC must be notified immediately of any changes to the schedules, or theintroduction of a temporary schedule.• Will generate a No Close condition if the BA group is not closed at the scheduled closing time.If the closing time is extended, the CCC must be notified. Then the monitoring of the No Closecondition is transferred to the control unit. This service exceeds the requirements for ULCentral Station Connect Certification.To establish PCS service, you must, via downline loading only, program the following:• UUUU (unscheduled) for the Permanent Opening Schedule for the BA group.• The same close time for the Permanent Closing Schedule for the BA group as recorded in theCCC schedule. This is to provide a time when a Change Close Time signal will be transmitted.• NO for the general control unit option "PVF From Control." All supervision of schedules isperformed at the CCC.• NO for the SANS option for the BA group.• Non-changeable for all ID codes associated with BA groups using this service. (Changes canonly be made from the CCC.)• The capability of changing a permanent schedule as non-changeable for any customer ID code.2. Access/Passcode Schedule Supervision (ACS)The ACS type of service exceeds the requirements for UL Central Station Connect Certification.The CCC will only log openings and closings. The control unit:• Monitors the schedules and ID codes.• Is programmed with the permanent opening and closing schedules. Temporary changes tothese schedules can be made locally using an ID code with a temporary-change privilege, or viadownline loading.• The control unit PVF option must be selected to supervise against irregular openings. Uponoccurrence of an irregular opening, the control unit will transmit an irregular opening messageto the CCC.To establish ACS service, you must, via downline loading only, program the following:• The opening time for the Permanent Opening Schedule for the BA group. The control unitmonitors this and supervises for irregular openings based on the programmed opening time.• The closing time for the Permanent Closing Schedule for the BA group. The control unitprovides No Close supervision based on the programmed closing time.• YES for the general control unit option "PVF From Control." This enables the control unit totransmit an irregular opening signal to the CCC if a BA group is opened early by someonewithout the proper privilege level.• NO for the SANS option for the BA group.• Any or all ID codes associated with BA groups using this service as changeable.
