Cadillac 2010 CTS Owner's Manual

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Customer Information 12-3STEP THREE (Canadian Owners):General Motors Participation inthe Mediation/Arbitration ProgramIn the event that you do not feelyour concerns have been addressedafter the following the procedureoutlined in Steps One and Two.General Motors of Canada Limitedwants you to be aware of itsparticipation in a no-chargemediation/Arbitration program.General Motors of Canada Limitedhas committed to binding arbitrationof owner disputes involvingfactory-related vehicle serviceclaims. The program provides forthe review of the facts involved byan impartial third party arbiter, andmay include an informal hearingbefore the arbiter. The program isdesigned so that the entire disputesettlement process, from the timeyou file your complaint to the finaldecision, should be completed inapproximately 70 days. We believeour impartial program offersadvantages over courts in mostjurisdictions because it is informal,quick, and free of charge.For further information concerningeligibility in the Canadian MotorVehicle Arbitration Plan (CAMVAP),call toll-free 1-800-207-0685, orcall the General Motors CustomerCommunication Centre,1-800-263-3777 (English),1-800-263-7854 (French), or write tothe Mediation/Arbitration Program atthe following address:Mediation/Arbitration Programc/o Customer CommunicationCentreGeneral Motors of Canada LimitedMail Code: CA1–163–0051908 Colonel Sam DriveOshawa, Ontario L1H 8P7Your inquiry should be accompaniedby the Vehicle IdentificationNumber (VIN).Customer AssistanceOfficesCadillac encourages customersto call the toll-free number forassistance. However, if a customerwishes to write or e-mail Cadillac,the letter should be addressed to:United States — CustomerAssistanceCadillac Customer AssistanceCenterCadillac Motor Car DivisionP.O. Box 33169Detroit, MI 48232-5169www.Cadillac.com1-800-458-80061-800-833-2622 (For TextTelephone devices (TTYs))Roadside Assistance:1-800-882-1112