MAKE SURE YOU ARE USING A RECOMMENDED USB, SERIAL, OR ETHERNET CABLEFor more information contact the place where you bought the printer.MAKE SURE PRINTER CABLES ARE SECURELY CONNECTEDCheck the cable connections to the printer and print server to make sure they are secure.For more information, see the setup documentation that came with the printer.Confidential and other held jobs do not printThese are possible solutions. Try one or more of the following:PARTIAL JOB, NO JOB, OR BLANK PAGES PRINTThe print job may contain a formatting error or invalid data.• Delete the print job, and then print it again.• For PDF documents, recreate the PDF and then print it again.MAKE SURE THE PRINTER HAS SUFFICIENT MEMORYFree up additional printer memory by scrolling through the list of held jobs and deleting some of them.Job takes longer than expected to printThese are possible solutions. Try one or more of the following:REDUCE THE COMPLEXITY OF THE PRINT JOBEliminate the number and size of fonts, the number and complexity of images, and the number of pages in thejob.CHANGE THE PAGE PROTECT SETTING TO OFF1 From the printer control panel, press .2 Press the arrow buttons until Settings appears, and then press .3 Press the arrow buttons until Setup Menu appears, and then press .4 Press the arrow buttons until Print Recovery appears, and then press .5 Press the arrow buttons until Page Protect appears, and then press .6 Press the arrow buttons until Off appears, and then press .Troubleshooting172
