21Hotplate/Cooktop ignition or hotplate burners faultyIs the power on? If not, there maybe something wrong withthe power supply.Are the sparker (ignition electrode) or burner slots blocked bydebris?Are the burner trim and caps correctly located? See thesection on ‘Cleaning’.Hotplate/Cooktop burners will not lightMake sure that the burner parts have been replaced correctlyafter wiping or removing for cleaning.Check that there is not a problem with your gas supply. Youcan do this by making sure that other gas appliances you mayhave are working.Do the burners spark when you push the button?Steam is coming from the ovenWhen cooking foods with high water content (e.g. oven fries)there may be some steam visible at the rear grille.Take care when opening the oven door, as there may be amomentary puff of steam when the oven door is opened.Stand well back and allow any steam to disperse.What cleaning materials are recommended for thecooker?See the ‘Cleaning’ section for recommended cleaningmaterials.nn Never use caustic or abrasive cleaners as these willdamage the surface.An oven fan is noisyThe note of the oven fan may change as the oven heats up –this is perfectly normal.If there is an installation problem and I don’t get myoriginal installer to come back to fix it who pays?You do. Service organizations will charge for their call outs ifthey are correcting work carried out by your original installer.It is in your interest to track down your original installer.Poor performanceIn the unlikely event that, after installation, the appliancedoes not perform correctly please contact your distributor(“Service and Spares” page 23)Food is cooking too slowly, too quickly, or burningCooking times may differ from your previous oven.Check that you are using the recommended temperaturesand shelf positions – see the oven cooking guide. The ovencontrol settings and cooking times are intended to be usedonly as a guide.Individual tastes may require the temperature to be alteredeither way, to get the results you want.The oven is not cooking evenlyDo not use a baking tray with dimensions larger than thosespecified in the section on ‘General Oven Tips’.If you are cooking a large item, be prepared to turn it roundduring cooking.If two shelves are used, check that space has been left forthe heat to circulate. When a baking tray is put into the oven,make sure that it is placed centrally on the shelf.Check that the door seal is not damaged and that the doorcatch is adjusted so that the door is held firmly against theseal.A dish of water when placed on the shelf should be thesame depth all over. (For example, if it is deeper at the back,then the back of the cooker should be raised up or the frontlowered.) If the cooker is not level, arrange for your supplierto level it for you.Oven not coming onIs the power on? If not, there may be something wrong withthe power supply.Is the cooker supply on at the isolator switch?Oven temperature getting hotter as the cooker gets olderIf turning the temperature down using the oven control knobhas not worked, or has only worked for a short time, thenyou may need a new thermostat. This should be fitted by aqualified service person.7. Troubleshooting