INSTALLATIONCheck the appliance is electrically safe when you have finished.23Firstly, please complete the appliance details below and keep them safe for future reference – this information will enable usto accurately identify the particular appliance and help us to help you. Filling this in now will save time and inconvenienceif you later have a problem with the appliance. It may also be of benefit to keep your purchase receipt with this leaflet. Youmay be required to produce the receipt to validate a warranty field visit.Distributor’s Name and Address Andi-Co Australia Pty Ltd.1 Stamford Road,Oakleigh, VIC 3166Customer CareTel: 1300 650 020Email: service@andico.com.auName of ApplianceAppliance Serial Number*Fuel TypeDate of PurchaseInstaller’s Name, Address andTelephone No.Date of Installation* This information is on the appliance data badge.If You Have a ProblemIn the unlikely event that you have a problem with your appliance, please refer to rest of this booklet, especially the problemsolving section, first to check that you are using the appliance correctly.If you are still having difficulty, contact Customer Care on 1300 650 020 or email service@andico.com.au.Please NoteFor warranty information and how to request a remedy, please refer to the Warranty Statement atwww.andico.com.au/customer-care/falcon or contact Customer Care.Out of WarrantyWe recommend that our appliances are serviced regularly throughout their life to maintain the best performance andefficiency. The frequency of service will depend on usage – for normal usage once a year should suffice.Service work should only be carried out by a suitably Authorised Person.Spare PartsTo maintain optimum and safe performance, we recommend that only genuine spare parts are used. Do not use re-conditioned or unauthorised controls. Contact Spare Parts on (03) 9569 7744 or email spares@andico.com.au8. Service and Spares