ServerGuide problemsv Follow the suggested actions in the order in which they are listed in the Action column until the problem issolved.v See Chapter 5, “Parts listing,” on page 153 to check if a component is a consumable, structural, or FRU part.v If an action step is preceded by “(Trained technician only),” that step must be performed only by a trainedtechnician.Symptom ActionThe ServerGuide Setup andInstallation CD will not start. 1. Make sure that the server supports the ServerGuide program and has astartable (bootable) DVD drive.2. If the startup (boot) sequence settings have been changed, make sure that theDVD drive is first in the startup sequence.3. If more than one DVD drive is installed, make sure that only one drive is setas the primary drive. Start the CD from the primary drive.The MegaRAID StorageManager program cannot viewall installed drives, or theoperating system cannot beinstalled.1. Make sure that the hard disk drive is connected correctly.2. Make sure that the SAS/SATA hard disk drive cables are securely connected.The operating-systeminstallation programcontinuously loops.Make more space available on the hard disk.The ServerGuide program willnot start the operating-systemCD.Make sure that the operating-system CD is supported by the ServerGuideprogram. For a list of supported operating-system versions, go tohttp://www.ibm.com/support/entry/portal/docdisplay?lndocid=SERV-GUIDE,click IBM Service and Support Site, click the link for your ServerGuide version,and scroll down to the list of supported Microsoft Windows operating systems.The operating system cannot beinstalled; the option is notavailable.Make sure that the server supports the operating system. If it does, either nological drive is defined (SCSI RAID servers), or the ServerGuide System Partitionis not present. Run the ServerGuide program and make sure that setup iscomplete.Software problemsv Follow the suggested actions in the order in which they are listed in the Action column until the problem issolved.v See Chapter 5, “Parts listing,” on page 153 to check if a component is a consumable, structural, or FRU part.v If an action step is preceded by “(Trained technician only),” that step must be performed only by a trainedtechnician.Symptom ActionYou suspect a softwareproblem. 1. To determine whether the problem is caused by the software, make sure that:v The server has the minimum memory that is needed to use the software. Formemory requirements, see the information that comes with the software. Ifyou have just installed an adapter or memory, the server might have amemory-address conflict.v The software is designed to operate on the server.v Other software works on the server.v The software works on another server.2. If you received any error messages when using the software, see theinformation that comes with the software for a description of the messages andsuggested solutions to the problem.3. Contact the software vendor.Chapter 4. Troubleshooting 145
