Configuring RAID arrays . . . . . . . . 104Starting the LSI Configuration Utilityprogram . . . . . . . . . . . . . 105Starting the Human Interface Infrastructure(HII) Configuration Application . . . . . 106IBM Advanced Settings Utility program . . . 106IBM Systems Director . . . . . . . . . 107Updating the Universal Unique Identifier(UUID) . . . . . . . . . . . . . . 108Updating the DMI/SMBIOS data . . . . . . 110Chapter 4. Troubleshooting . . . . . 115Start here . . . . . . . . . . . . . . . 115Diagnosing a problem . . . . . . . . . 115Undocumented problems . . . . . . . . 117Service bulletins . . . . . . . . . . . . 118Checkout procedure . . . . . . . . . . . 118About the checkout procedure . . . . . . . 118Performing the checkout procedure . . . . . 119Diagnostic tools . . . . . . . . . . . . 120Light path diagnostics . . . . . . . . . 122Event logs . . . . . . . . . . . . . 124Viewing event logs through the Setup utility 125Viewing event logs without restarting theserver . . . . . . . . . . . . . . 125Clearing the error logs . . . . . . . . 127UEFI/POST . . . . . . . . . . . . . 127IBM Dynamic System Analysis . . . . . . 127DSA editions . . . . . . . . . . . 128Running the DSA Preboot diagnosticprograms . . . . . . . . . . . . . 129Diagnostic text messages . . . . . . . 130Viewing the test log results . . . . . . . 130Call home (automated service request) . . . . . 130Service advisor . . . . . . . . . . . . 130IBM Electronic Service Agent . . . . . . . 131Error messages . . . . . . . . . . . . . 131Troubleshooting by symptom . . . . . . . . 131Hypervisor problems . . . . . . . . . . 132General problems . . . . . . . . . . . 132Hard disk drive problems . . . . . . . . 133Intermittent problems . . . . . . . . . 135Keyboard, mouse, or pointing-device problems 136Memory problems . . . . . . . . . . . 137Microprocessor problems . . . . . . . . 138Monitor and video problems . . . . . . . 138Network connection problems . . . . . . . 141Optional-device problems . . . . . . . . 142Power problems . . . . . . . . . . . 143Serial-device problems . . . . . . . . . 144ServerGuide problems . . . . . . . . . 145Software problems. . . . . . . . . . . 145Universal Serial Bus (USB) port problems . . . 146Video problems. . . . . . . . . . . . 146Solving power problems. . . . . . . . . . 146Solving Ethernet controller problems . . . . . 147Solving undetermined problems . . . . . . . 148Problem determination tips. . . . . . . . . 149Recovering the server firmware . . . . . . . 150Automated boot recovery (ABR) . . . . . . . 152Nx-boot failure . . . . . . . . . . . . . 152Chapter 5. Parts listing . . . . . . . 153Replaceable server components . . . . . . . 153Consumable and structural parts . . . . . . 158Power cords . . . . . . . . . . . . . . 159Chapter 6. Removing and replacingcomponents . . . . . . . . . . . . 163Returning a device or component . . . . . . 163Internal cable routing. . . . . . . . . . . 164Hot-swap hard disk drive backplane cableconnections . . . . . . . . . . . . . 164Removing and replacing components . . . . . 165Removing and replacing Tier 1 CRUs . . . . 166Removing a hot-swap hard disk drive . . . 166Replacing a hot-swap hard disk drive . . . 167Rotating the hot-swap rear hard disk drivecage up . . . . . . . . . . . . . 168Rotating the hot-swap rear hard disk drivecage down . . . . . . . . . . . . 169Removing the hot-swap rear hard disk drivecage . . . . . . . . . . . . . . 170Replacing the hot-swap rear hard disk drivecage . . . . . . . . . . . . . . 171Removing an adapter from the PCI riser-cardassembly . . . . . . . . . . . . . 179Replacing an adapter on the PCI riser-cardassembly . . . . . . . . . . . . . 180Removing a front fan . . . . . . . . . 182Replacing a front fan . . . . . . . . . 183Removing a rear fan . . . . . . . . . 184Replacing a rear fan . . . . . . . . . 185Removing a memory module . . . . . . 186Replacing a memory module . . . . . . 187Removing a ServeRAID adapter from the PCIriser-card assembly . . . . . . . . . 190Replacing a ServeRAID adapter on the PCIriser-card assembly . . . . . . . . . 191Removing the RAID adapter battery or flashpower module from the RAID battery tray . 195Replacing a RAID adapter battery or flashpower module in the RAID battery tray . . 196Removing a USB embedded hypervisor flashdevice . . . . . . . . . . . . . . 198Replacing a USB embedded hypervisor flashdevice . . . . . . . . . . . . . . 199Removing a hot-swap ac power supply . . 202Replacing a hot-swap ac power supply . . . 203Removing a PCI riser-card assembly. . . . 206Replacing a PCI riser-card assembly . . . . 208Removing the system battery . . . . . . 209Replacing the system battery . . . . . . 212Removing the front USB connector assemblycable . . . . . . . . . . . . . . 214Replacing the front USB connector assemblycable . . . . . . . . . . . . . . 216Removing the front USB connector assembly 218Replacing the front USB connector assembly 219Removing the upper power supply card fromthe power-supply paddle card assembly . . 220iv System x3650 M4 BD Type 5466: Installation and Service Guide
