IBM Electronic Service Agent is a software tool that monitors the server forhardware error events and automatically submits electronic service requests toIBM service and support. In addition, it can collect and transmit systemconfiguration information on a scheduled basis so that the information is availableto you and your support representative. It uses minimal system resources, and isavailable free of charge. For more information and to download IBM ElectronicService Agent, go to http://www.ibm.com/support/electronic/Event logsError codes and messages are displayed in the following types of event logs:v POST event log: This log contains the three most recent error codes andmessages that were generated during POST. You can view the POST event logthrough the Setup utility.v System-event log: This log contains messages that were generated duringPOST and all system status messages from the service processor. You can viewthe contents of the system-event log from the Setup utility for more information.The system-event log is limited in size. When it is full, new entries will notoverwrite existing entries; therefore, you must periodically clear the system-eventlog through the Setup utility. When you are troubleshooting, you might have toclear the system-event log to make the most recent events available for analysis.Each system-event log entry is displayed on its own page. Messages are listedon the left side of the screen, and details about the selected message isdisplayed on the right side of the screen. To move from one entry to the next,use the Up Arrow (↑) and Down Arrow (↓) keys.The system-event log indicates an assertion event when an event has occurred.It indicates a de-assertion event when the event is no longer occurring.v Integrated management module (IMM) event log: This log contains a filteredsubset of all IMM, POST, and system management interrupt (SMI) events. Youcan view the IMM event log through the IMM Web interface and through theDynamic System Analysis (DSA) program (as the ASM event log).v DSA log: This log is generated by the Dynamic System Analysis (DSA) program,and it is a chronologically ordered merge of the system-event log (as the IPMIevent log), the IMM chassis-event log (as the ASM event log), and theoperating-system event logs. You can view the DSA log through the DSAprogram.Viewing event logs through the Setup utilityTo view the POST event log or system-event log, complete the following steps:1. Turn on the server.2. When the prompt Setup is displayed, press F1. If you have set both apower-on password and an administrator password, you must type theadministrator password to view the event logs.3. Select System Event Logs and use one of the following procedures:v To view the POST event log, select POST Event Viewer.v To view the IMM system-event log, select System Event Log.Viewing event logs without restarting the serverWhen the server is not hung and the IMM is connected to a network, methods areavailable for you to view one or more event logs without having to restart theserver.22 IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide
