Program 41 : ACD Setup41-02 : ACD Group and Agent AssignmentsLevel:SA(This Program is available for V1.5 or higher)DescriptionIn Program 41-02 : ACD Group and Agent Assignments, to set the name of Abbreviated Dial GroupName. for each ACD extension number, assign an ACD Group (01 ~ 02). An ACD Group number isassigned to each Work Period number (1 ~ 8).The assigned extension works as an ACD agent extension in the following cases:• The trunk belonging to an ACD group receives an incoming call while an ACD agent is logged in.• An extension transfers a call to an ACD group using the ACD group pilot number.• An incoming call is received with a DID/DISA number which is assigned as an ACD pilot number.Input DataExtension Number Up to eight digitsACD Work Period Mode Number 01 ~ 08ItemNo.Item Input Data Description Default01 ACD Group No. 0 ~ 20 = No SettingDesignate for each incoming trunk, wheth-er or not Night Announcement Service isassigned.0ConditionsNoneFeature Cross Reference• Automatic Call Distribution (ACD)SL1100 ISSUE 4.02-364 Program 41 : ACD SetupProgram41
