Program 41 : ACD Setup41-16 : ACD Threshold OverflowLevel:SA(This Program is available for V1.5 or higher)DescriptionUse Program 41-16 : ACD Threshold Overflow to define the value of the ACD threshold calloverflow and the mode for each ACD group.Input DataACD Group No. 01 ~ 02ItemNo.Item Input Data Description Default01 Number of Calls inQueue0 ~ 840 = No LimitationDefine the maximum number of calls al-lowed in the ACD queue before overflowoccurs.002 Operation Mode forACD Queue0 = The last waiting callis transferred1 = The longest waitingcall is transferred2 = Send Busy ToneDefine how the system should handle callswhen the number of calls in queue ex-ceeds the threshold.0ConditionsNoneFeature Cross Reference• Automatic Call Distribution (ACD)SL1100 ISSUE 4.02-378 Program 41 : ACD SetupProgram41
