Program 41 : ACD Setup41-08 : ACD Overflow OptionsLevel:SA(This Program is available for V1.5 or higher)DescriptionFor each ACD Group (01 ~ 02), use Program 41-08 : ACD Overflow Options to assign the overflowmode (0~9), destination and announcement message types. Delay Announcement functions are notavailable for ACD pilot number calls. Each ACD Group can have unique overflow options. The tablebelow outlines the entry options.Input DataACD Group No. 01 ~ 02ItemNo.Item Input Data Description Default01 Overflow OperationMode0 = No Overflow (None)1 = Overflow with No An-nouncement2 = No Overflow withFirst Announcement On-ly3 = No Overflow withFirst & Second An-nouncements4 = Overflow with FirstAnnouncement Only5 = Overflow with First &Second Announcement6 = Not Used7 = Not Used8 = No Overflow withSecond AnnouncementOnly9 = Overflow with Sec-ond Announcement OnlyAssign the overflow mode (0 ~ 9), destina-tion and announcement message types.Delay Announcement functions are notavailable for ACD pilot number calls. EachACD Group can have unique overflow op-tions.002 ACD Overflow Desti-nation0 = No Setting1 ~ 2 = ACD Group3 = Overflow Table (Pro-gram 41-09)4 = Voice Mail Integra-tion5 = System Speed (Pro-gram 41-08-05)6 = Incoming RingGroup (Program41-08-06)Assign the overflow mode (0 ~ 9), destina-tion and announcement message types.Delay Announcement functions are notavailable for ACD pilot number calls. EachACD Group can have unique overflow op-tions.003 Delay AnnouncemenSource Type1 = VRS2 = InMailAssign the overflow mode (0 ~ 9), destina-tion and announcement message types.Delay Announcement functions are notavailable for ACD pilot number calls. EachACD Group can have unique overflow op-tions.1ISSUE 4.0 SL1100Programming Manual 2-369Program41
