P0908510 Issue 02 Enterprise Edge Feature Programming Telephone GuideAnswering callsAnswering incoming calls with Hunt GroupsYour Enterprise Edge system allows you to establish Hunt Groups in your system.Hunt Groups are a group of Enterprise Edge set DNs that can be called by a singledirectory number. The Hunt Groups feature ensures calls are easily routed to theappropriate people. You can program• the members for a Hunt Group• member position within a Hunt Group• how calls are distributed• how long a call spends looking for available members• what happens if all members are busyFor more information on Hunt Groups see the Enterprise Edge ProgrammingOperations Guide.Answering an incoming callThere are three indications of an incoming call: ringing, a line button flashing, anda message on the display. You do not necessarily receive all three indications forany particular call. For example, you may have a line that has been set up not to ringat your telephone. If so, you see only a flashing line button. There are many possiblecombinations, depending on how your system is set up. See Choosing a line usinga line button on page 32 for more information on the use of lines.If you receive a priority call and your telephone has no free internal line buttons,you cannot transfer the priority call, you must accept or release it.Line buttonsOne line button for each line is assigned to your telephone. Press the line button toselect the line you want to answer or use to make a call. Having several line buttonsgives you immediate access to more than one line.The M7100 telephone has two intercom paths which are used instead of line buttonsto answer and make calls. Each M7100 can be assigned two lines. You can press˙ to switch between two calls, one active and one on hold.2
