84 Hunt GroupsEnterprise Edge Feature Programming Telephone Guide P0908510 Issue 02Members of the groupMembers of the group can be any Enterprise Edge set, or portable. An EnterpriseEdge set can be in more than one Hunt Group but is considered a member in eachHunt Group, increasing the total number of members in the system.There can be only one appearance of the same Hunt Group on a set. Hunt GroupDNs cannot be members of other Hunt Groups. A DN can be associated with amember of a Hunt Group and is called a member DN.Distribution modeThere are three modes of call distribution:• Broadcast—rings each set in the group simultaneously. Calls are handled one ata time; other calls are queued. As soon as a call is picked up, the call next in thequeue is presented to the Hunt Group without having to wait for queue time-out.• In Broadcast mode, a single incoming call rings simultaneously at all the sets ina group. This way, all receptionists in the group can share the load of answeringlarge volumes of calls. All sets automatically display the calling lineidentification (CLID), if available. A familiar example is a fund-raisingcampaign where a group of operators are waiting to take each call as it comes in.• Linear—starts the call at the first set in the Hunt Group and distribution iscomplete when the first free set has been found. Simultaneous calls can bepresented. Distribution is order based.• In Linear mode, you can program your top salesperson to be the first memberof the group to receive incoming calls.• Rotary—the call starts at the set after the one which answered the last call.Distribution is complete when the next free set has been found. Simultaneouscalls can be presented. Distribution is order based.• In Rotary mode, you can ensure that all your helpline people are receiving callson an equal basis, rather than one person receiving the majority of calls. The callrings at one set at a time in a round robin fashion.If a Hunt Group has available members but nobody answers the call, the call isrouted through the Hunt Group list until either someone answers the call or thequeue time-out occurs. In the latter case, the call is routed to the overflow position.Once a call goes to the overflow position it is no longer a Hunt Group call.For information about Hunt Groups and software packaging, see the EnterpriseEdge Programming Operations Guide.
