Forwarding your calls 53P0908510 Issue 02 Enterprise Edge Feature Programming Telephone GuideTelephones that have Forward on busy active can receive priority calls. If you arebusy on a target line call, another call to that target line is redirected to the primetelephone for that target line.DND on BusyWhen you are busy on a call and a second call comes in, your telephone rings softlyto alert you to the second call. If you find this second ring distracting, you can havethe system prevent a second call from disturbing you by assigning Do Not Disturb(DND) on Busy to your extension.When DND on Busy is turned on for the set, internal and private network callershear a busy tone instead of ringing when you are on the telephone. External callersare transferred to the prime set used in your system. For more information aboutchanging Do Not Disturb on Busy using the Unified Manager, see the EnterpriseEdge Programming Operations Guide.If you use DND on Busy, the line indicator for an external incoming call flashes,but your telephone does not ring.Forward on busy takes priority over DND on Busy.If an external call uses a target line, the call is processed according to theprogramming of the target line. If the target line is busy, the caller may hear a busytone or be routed to the prime set for the target line regardless of the DND on Busyprogramming for the telephone.Call Forward and voice mailIf you want a voice mail system to pick up unanswered calls automatically• use the internal number of your voice mail as the destination when you programForward no Answer and Forward on busyor• make the ring delay greater than the delay used by your voice mail system, ifyour voice messaging system or service automatically retrieves callsTipIf the Enterprise Edge set is a member of a Hunt Group, the Call Forward onbusy feature is overridden and the Hunt Group call continues to ring until thehunt time has expired. For more information on Hunt Groups see Hunt Groupson page 83.TipIf an Enterprise Edge set is a member of a Hunt Group and the set activatesthis feature, the set does not receive notification of incoming Hunt Group callswhile on a call. The DND on busy feature overrides the Hunt Group. For moreinformation on Hunt Groups see Hunt Groups on page 83.
