Transferring calls / 103P0992640 03 Modular ICS 6.0 System Coordinator GuideOutgoing callsWhen you make an outgoing call using the intercom key onyour telephone, the call is automatically transferred to the firstavailable SWCA key. Solid indicators appear beside theintercom button and the SWCA key on your telephone. Allother telephones in the group also see a solid indicator besidethe SWCA key, indicating that the line for that key is in use. Ifyou put the call on hold (or press the SWCA key), the SWCAkey indicator fast-flashes on your telephone, and slow-flasheson the other telephones in the group. The call can then bepicked up by any other telephone in the group.No free call keysIf all the SWCA keys are currently occupied when a new callcomes in, you can still put the call on Hold.• If a SWCA key has been freed up between the time youanswered the call, and when you want to put the call onHold, the call will transfer to the free SWCA key, or youcan manually transfer it to a free SWCA key. The call willact as described in Incoming calls on page 101.• If all SWCA keys are still occupied when you put the newcall on Hold, the call will be held at your telephone on theline it came in on. When a SWCA key becomes free, youcan take the call off hold and press the free SWCA key sothe call has a group-wide appearance.These principles also apply to outgoing calls.
