Troubleshooting19314d Verify that the print server is on your network as follows: Windows®Try pinging the print server from the host operating system command prompt with the command:Click Start, All Programs 1 , Accessories then choose Command Prompt.1 Programs for Windows ® 2000 usersping ipaddressWhere ipaddress is the print server IP address (note that in some instances it can take up to twominutes for the print server to load its IP address after setting the IP address). Mac OS X 10.3.9 or greater1 From the Go menu, choose Applications.2 Open the Utilities folder.3 Double click the Terminal icon.4 Try pinging the print server from the Terminal window:ping ipaddressWhere ipaddress is the print server IP address (note that in some instances it can take up totwo minutes for the print server to load its IP address after setting the IP address).e If you have tried step a to step d above and it does not work, then reset the print server back to thedefault factory settings and try from the initial setup again. (For information on how to reset to the defaultfactory settings, see Restoring the network settings to factory default on page 119.)f (Windows ® )If the installation failed, the Firewall on your computer may be blocking the necessary networkconnection to the machine. In this case, you will need to disable the Firewall on your computer and re-install the drivers. (For how to disable the Firewall, see General problems on page 190.) If you are usingpersonal Firewall software, see the user’s guide for your software or contact the software manufacturer.
