Oce im4511 Operation Manual

Also see for im3511: Programming Date & Time Facsimile operation manual Operation manual Operating manual Operator's guide

Contents

Oce im4511 Operation Manual Manual pdf 50 page image

49TROUBLESHOOTINGIf a problem or question arises, try to solve the situation using the following information before contacting your dealer.The image cannot be scanned.Cause: The original is loaded upside down.Solution:The original must be placed face down.A moiré (stripe pattern) appears on the scanned image.Cause: A slight amount of moiré sometimes appears when printed matter is scanned.Solution:If you are using the document glass, try shifting the position and/or angle of the original on the documentglass.The scanned image is fuzzy or has smudges.Cause: The document glass or the underside of the document cover is dirty.Solution:To clean the document glass and the underside of the document cover, see page 6-2 of the Copyingoperation manual.The scanned image is clipped.Cause: The set original scanning size is smaller than the actual original size.Solution:Set the actual original size. (page 20)If you have intentionally set a smaller size than the actual original size, place the original taking intoaccount the guides for the set original size. For example, when scanning an 8-1/2" x 11" (A4) originalusing a 5-1/2" x 8-1/2" (B5) setting, align the original using the scale at the left edge to fit the area youwish to scan into the 5-1/2" x 8-1/2" (B5) scanning area.The scanned image is upside down or on its side.Cause: The original was not placed in the correct orientation.Solution:Place the original in the correct orientation. (Refer to page 4-4 of Copying operation manual.)You wish to rotate the scanned image 90°.Cause: The orientation of the placed document cannot be changed.Solution:Use the "ROTATE THE IMAGE 90 DEGREES" checkbox. (page 20)The scanned image range is on the opposite side of the selected image range.Cause: The original was placed with the left and right sides reversed.Solution:Place the original in the correct orientation. (Refer to page 4-4 of Copying operation manual.)The received image data cannot be opened.Cause: The viewer program used by the recipient does not support the format of the received image data.Solution:Try selecting a different file type (TIFF or PDF) and/or a different compression format (NONE, MH (G3), orMMR (G4)) when sending the image data. (Refer to page 24.)Otherwise, open to use Desktop Document Manager or a viewer program that supports the abovecombinations of file types and compression formats.