1.8 Using the Unified Messaging Features1.8.1 What is the Unified Messaging system?Introduction to the Unified Messaging systemYour PBX can provide you with Unified Messaging system service. You or an outside party can access theUnified Messaging system from a telephone. As the owner of a mailbox, you can:• Send a message to one or more people inside or outside your office.• Transfer messages to other subscribers and add your own comments.• Access your mailbox and listen to your messages, even when out of the office.• Have the Unified Messaging system call or e-mail you when someone leaves you a message.• Be notified by the message waiting lamp on your extension when new messages have been recorded inyour mailbox.• Screen your calls.• Create a set of options and functions exclusive to your mailbox (Personal Custom Service) that can beselected by your callers.• Voice and e-mail messages can be managed in a single inbox using the Communication Assistant plug-infor Microsoft® Outlook®.• Voice and e-mail messages can be managed via an e-mail client that supports IMAP4.• Many other useful messaging features.• PBX users who are assigned a mailbox in the Unified Messaging system are calledsubscribers.• Hospitality Mode:If your service mode is set to "Hospitality Mode", available features such as listening tomessages, personal greetings, etc. may be limited according to the COS settings for yourmailbox.Before You BeginIn order to use the Unified Messaging system as a subscriber, you need to know the following information. TheSystem Manager can help you if you do not know this information.• The extension number that you should dial in order to access the Unified Messaging system.• Your mailbox number and extension number (In many cases these are the same number, but it is possiblethey are not).• Your mailbox password (if set).• The System Manager’s telephone number. The System Manager is the person you should refer to whenyou have any problems with the Unified Messaging system.Using the Unified Messaging systemThere are two ways to use the Unified Messaging system; you can be either a subscriber, or a caller.Each subscriber has his or her own mailbox. Subscribers can play back voice messages, leave messages forother subscribers, record a message that is then sent to multiple parties (including outside parties), recordgreeting messages, etc. In order to use the Unified Messaging system as a subscriber, you must first "log in"to your mailbox. This usually involves dialling your mailbox number and entering your password. Once youhave logged in, you can use "Subscriber Services"; Subscriber Services are all the features and functions youcan access or perform as a subscriber.A caller can generally be thought of as an outside party. Callers can leave messages for subscribers or usethe Unified Messaging system to be connected to specific extensions, but they do not log in to the systembefore using these features, and the number of features they can use is limited.138 User Manual1.8.1 What is the Unified Messaging system?
