Chapter 3 Configuring Your LibrarySetting Customer Contact InformationScalar i500 User’s Guide 92The paths to open the appropriate screens are as follows:• From the Web client, select Setup > License.• From the operator panel, select Setup > Licenses.Setting Customer Contact InformationAdministrators can use the Web client to enter contact information intothe library for the person who is the primary customer contact for thelibrary. Keep this information current to expedite the Service process.When a problem occurs with the library, the contact information ismailed to techsup@quantum.com along with Reliability, Availability, andServiceability (RAS) ticket information, assuming that the default e-mailnotification has been configured. For information on configuring thedefault e-mail notification see Creating RAS E-mail Notifications onpage 95.You can set customer contact information from the Web client only, butyou can view it from the operator panel.The paths to open the appropriate screens are as follows:• From the Web client, select Setup > Notifications > RAS > ContactInformation.• From the operator panel, select Setup > Notification.Configuring the Library E-mail AccountThe library uses the library e-mail account whenever library e-mailservices are used, such as when the library automatically sends e-mailnotifications about library issues.Before configuring the e-mail account, ask your network administratorfor an IP address, valid login account (optional), and valid password
