2-2 Xerox Internal Use Only Phaser 3010/3040/WorkCentre 3045 ServiceError TroubleshootingIntroductionThis chapter describes error messages displayed on the Control Panel or listed onthe Error History page, Service Diagnostics used to test system operation andtroubleshooting procedures to correct problems. Troubleshooting print qualityproblems is covered in Chapter 3, Image Quality.Errors are tracked and reported in a number of ways. The two types of errorreporting discussed in this section include:• Error messages and codes displayed on the Control Panel• Engine (fatal) and Jam Error logs displayed on the Control Panel or listed onthe Error History ReportInitial ActionsSome problems are easy to resolve. Use these Steps in an attempt to quicklyisolate the problem.1. Turn Off the printer, wait 10 seconds, then turn On the printer. This oftensolves problems related to power transients, ESD, and software errors.2. If a message appears on the Control Panel, see “Messages, Codes, andProcedures” on page 3-5 for specific procedures related to error messages.3. Check the power cord. Is the power cord plugged into the printer and aproperly grounded electrical outlet? Is the power cord damaged?4. Check the electrical outlet. Is the outlet turned off by a switch or breaker?5. Does other electrical equipment plugged into the outlet operate?Display ProblemsIf the Control Panel is blank:1. Turn Off the printer, wait 10 seconds, then turn On the printer.2. When tests complete, Ready should appear on the display.If the problem persists see Control Panel.Printing ProblemsIf menu settings entered from the Control Panel have no effect, change or disableprint settings from the print driver, the print utilities, or the application.NoteSettings made in the application, print driver, or print utilities override settingsmade from the Control Panel.If a job did not print correctly or incorrect characters were printed, check thefollowing:1. Check that the printer is in a “Ready” state before sending a print job.2. Check the loaded media.3. Check the print driver.
