2-10 Xerox Internal Use Only Phaser 3010/3040/WorkCentre 3045 ServiceError TroubleshootingPhaser 3010/3040 Error CodesThe Phaser 3010/3040 Error Message Summary table lists possible errors, alongwith the corresponding code, and page reference for the corrective procedure.• The Code column lists the code associated with the error.• The Error Message column shows the error history message when the erroroccurs during normal operation.• The Error Description column describes the error.• The Go to column links to the troubleshooting procedure related to the error.Use this table to identify the proper procedure to correct the reported error.Phaser 3010/3040 Error Message SummaryCode Error Message Error Description Go to page010 397 010-397Restart PrinterContact SupportIf Message ReturnsFusing FailureFusing temperatureanomaly detected.2-56016 315 016-315Restart PrinterContact SupportIf Message ReturnsDRAM check failureDRAM check erroroccurredInstall newfirmware. If theerror persists, go topage 2-57.016 317 016-317Restart PrinterContact SupportIf Message ReturnsROM content invalidInvalid ROM contentdetected.Install newfirmware. If theerror persists, go topage 2-57.016 501 016-501Write Flash ErrorContact SupportIf Message ReturnsWrite Flash ErrorCan not updateapplication code inFLASHInstall newfirmware. If theerror persists, go topage 2-59.016 502 016-502Write Flash ErrorContact SupportIf Message ReturnsWrite Flash ErrorCan not updateparameters in FLASHInstall newfirmware. If theerror persists, go topage 2-59016 718 016-718Memory FullJob FailurePress OkMemory Over flowThe current jobexceeds memorycapacity.Reduce print jobsize. If the errorpersists, go topage 2-61016 719 016-719Decode ErrorJob FailurePress Stop to CancelDecode errorDecode error isdetected.Try printing again.If the error persists,go to page 2-62016 720 016-720PDL RequestData ViolationPress OkPDL ErrorThe print data cannotbe processed by PDLCheck USB ornetwork cableconnection. If theerror persists, go topage 2-64.
