Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-3Error Troubleshooting4. Check the printer connections to Ethernet or USB.5. Verify that the correct print media size is selected.6. If using a print spooler, verify that the spooler has not stalled.7. Check the printer’s interface configuration. Determine the host interface youare using. Print a System Settings page to verify that the current settings arecorrect.Copy/Scan ProblemsIf the scanner does not work or operates slowly, check the following:1. Ensure that you place the document to be scanned face down from thedocument feeder glass, or face up in the ADF.2. There may not be enough available memory to hold the document you wantto scan. Try the Prescan function to see if that works. Try lowering the scanresolution rate.3. Check that the USB cable is connected properly.4. Ensure that the USB cable is not defective. Switch the cable with a knowngood cable. If necessary, replace the cable.5. Check that the scanner is configured correctly. Check the application you wantto use to make certain that the scanner job is being sent to the correct port.6. Graphics are scanned more slowly than text when using the Scan to E-mail orScan to Network feature.7. Communication speed becomes slow in scan mode because of the largeamount of memory required to analyze and reproduce the scanned image.8. Scanning images at a high resolution takes more time than scanning at a lowresolution.ADF ProblemsIf document misfeeds or multiple feeds occur in the Automatic Document Feeder(ADF), check and try the following actions.1. Check whether the ADF roller assembly is installed properly.2. Ensure the document's paper type meets the specifications for the printer.3. Check whether the document is properly loaded in the ADF.4. Ensure that the document guides are adjusted properly.5. Ensure that the number of document sheets do not exceed the maximumcapacity of the ADF.6. Ensure that the document is not curled.
