General TroubleshootingWARNING: Precision components and high-voltage power supplies are used on the printer.Never open or remove printer covers that are screwed shut, unless specifically instructed in theUser Guide. A high-voltage component can cause electric shocks. When you open the panelsand covers that are screwed shut to install or detach optional accessories, ensure that youfollow the instructions in the User Guide. Do not try to alter the printer configuration or modifyany parts. These actions can cause printer malfunction or fire.Symptoms Check RemedyThe printer is notpowered on.Is the power switch on theprinter in the off position?Press the power switch to the on position.Is the power cord plugged intothe electrical outlet?Press the power switch to the off position. Plug thepower cord into the electrical outlet, then press thepower switch to the on position.Is the power cord disconnectedfrom the printer or the rear ofthe rack?Is power of the correct voltagebeing supplied?Ensure that the power supply is 200 -240 V, 15 A.Ensure that the power supplied is of a capacity that iscompatible with the specified maximum powerconsumption of the printer (2.8 - 3.1 KVA).The display isdark.Is power saver mode on? The printer is in power saver mode. To cancel powersaver mode, press the Power Saver button on thecontrol panel.Is the brightness dial set toolow?Adjust the display brightness using the brightnessdial.Unable to print, orunable to copy.Is a message displayed on thecontrol panel?Follow the instructions displayed.Is the printer mode offline? Press the Machine Status button, then from theprinter mode, select Online.Is the power cord disconnectedfrom the printer or the rear ofthe rack?Press the power switch to the off position, then firmlyplug in the power cord. Press the power switch to theon position.The onlineindicator does notlight, even thoughyou sent a job toprint.Is the interface cabledisconnected?Press the power switch to the off position, unplug thepower cord from the electrical outlet, then check theinterface cable connection.For information about network settings, refer toXerox® PrimeLink® B9100/B9110/B9125/B9136Copier/Printer System Administrator Guide.Is the environment correctly seton the personal computer?Check the print driver and other environment settingson the personal computer.Is the required interface set? Verify the status of the interface port in use.For information about network settings, refer toXerox® PrimeLink® B9100/B9110/B9125/B9136Copier/Printer System Administrator Guide.182 Xerox® PrimeLink® B9100/B9110/B9125/B9136 Copier/PrinterUser GuideTroubleshooting
