UUnnaabbllee ttoo IImmppoorrtt tthhee SSccaannnneedd DDooccuummeenntt ttoo tthheeCCoommppuutteerrSymptoms Yes/No Cause and ActionUnable to find the scannerIf No, go to the nextsymptom.Yes Cause The printer is not powered on.Action Power on the printer.If the problem is not solved, go to the next Cause andAction.Cause The network cable is disconnected from the computer.Action Connect the network cable to the computer.If the problem is not solved, go to the next Cause andAction.Cause The network cable is disconnected from the machine.Action Connect the network cable to the machine.For information about network settings, refer to theXerox® PrimeLink® B9100/B9110/B9125/B9136Copier/Printer System Administrator Guide.If the problem is not solved, go to the next Cause andAction.Cause The Salutation port is not enabled.Action Enable the Salutation port.For information about network settings, refer to theXerox® PrimeLink® B9100/B9110/B9125/B9136Copier/Printer System Administrator Guide.If the problem is not solved, go to the next Cause andAction.Cause The network connection between the computer andmachine is abnormal.Action Contact your System Administrator.Unable to open the mailboxIf No, go to the nextsymptom.Yes Cause No mailbox is created.Action Create a mailbox.Refer to Local Disk/Mailbox in the Xerox® PrimeLink®B9100/B9110/B9125/B9136 Copier/Printer SystemAdministrator Guide.If the problem is not solved, go to the next Cause andAction.Cause You have forgotten the mailbox password.Action If you are unable to verify the password, set thepassword to Off, then reset the password.Xerox® PrimeLink® B9100/B9110/B9125/B9136 Copier/PrinterUser Guide201Troubleshooting
