IImmaaggee iiss nnoott aass EExxppeecctteeddSymptoms Yes/No Cause and ActionThe image is dirtyIf No, go to the nextsymptom.Yes Cause The document glass or the document cover is dirty.Action Clean the document glass or the document cover.If the problem is not solved, go to the next Cause andAction.Cause The document is made of a highly transparent material,like a transparency.Action If the document is highly transparent, marks on thedocument cover appear on the image. Place a whitesheet of paper on the document, then proceed with thescan.If the problem is not solved, go to the next Cause andAction.Cause The document is colored, of a rough texture, or ablueprint, for example.Action Adjust the copy density or the image quality, then retryscanning.If the problem is not solved, go to the next Cause andAction.Cause Glossy printing paper is being scanned.Action Glossy printing paper sticks easily to the document glass.When shadows are scanned, the images reproduce asdirt. Place a transparency or highly transparent filmunder the document, then retry scanning.The image is too dark or toolightIf No, go to the nextsymptom.Yes Cause Scan density is set to Dark, or to Light.Action Adjust the scan density.If the problem is not solved, go to the next Cause andAction.Cause The Original Type is inappropriate.Action Select an image quality that is appropriate for thedocument.Part of the image is missingIf No, go to next symptom.Yes Cause The document is pasted together or folded in.Action It is possible that the folded in or pasted part of thedocument is not touching the document glass. Place astack of white sheets on the document to hold thedocument flat against the document glass.The image is not the neededsizeYes Cause The document glass or the document cover is dirty.Action Clean the document glass or the document cover.Xerox® PrimeLink® B9100/B9110/B9125/B9136 Copier/PrinterUser Guide191Troubleshooting
