Print TroubleshootingThis section describes solutions for problems encountered during printing.• Unable to print• The printed result is not as expectedUUnnaabbllee ttoo PPrriinnttSymptoms Yes/No Cause and ActionData remains in the printer.If No, go to the nextsymptom.Yes Cause The printer is not powered on.Action Power on the printer.If the problem is not solved, go to the next Causeand Action.Cause The network cable is disconnected from thecomputer.Action Connect the network cable to the computer.If the problem is not solved, go to the next Causeand Action.Cause The network cable is disconnected from the printer.Action Connect the network cable to the printer.For information about network settings, refer toXerox® PrimeLink® B9100/B9110/B9125/B9136Copier/Printer System Administrator Guide.If the problem is not solved, go to the next Causeand Action.Cause The printer mode is set to Offline.Action At the printer control panel, press the Machine Statusbutton. On the Machine Status screen, confirm theprinter mode. If the printer mode is Offline, on thePrinter Mode screen, select Online.If the problem is not solved, go to the next Causeand Action.Cause An error occurred with the printer.Action Check the error details.If the problem is not solved, go to the next Causeand Action.Cause The IP address or SMB network path ismisconfigured.Action Configure a correct IP address or SMB network path.Xerox® PrimeLink® B9100/B9110/B9125/B9136 Copier/PrinterUser Guide197Troubleshooting
