13 Scanning Services128 Xerox WorkCentre 7132 System Administration GuideScan to E-mail TroubleshootingFor internal corporate mail servers, substitute the word "Corporate" for "ISP" in thefollowing troubleshooting table.Symptom Possible Cause Resolution/ValidationSMTP error atmultifunctionmachineIncorrect Mail Server of HostNameValidate that the correct ISP mail server name hasbeen entered in the SMTP Host Name field.Incorrect settings in MicrosoftOutlook ExpressVerify that you can access the ISP mail serverfrom within Microsoft Outlook Express and that allsettings are correct.Incorrect multifunction machinee-mail address enteredVerify that the machine is using the correct e-mailaddress in the From: field. The E-mail addressmust match what the ISP’s mail server isexpecting.ISP requires SMTPauthentication to their mail serverCheck with your ISP to determine if this is arequirement. If so, enable SMTP authentication forthe multifunction machine via CentreWare InternetServices.ISP does not allow mail on thestandard port number 25Check with your ISP to determine if this is aproblem. Ask if they can accept mail on anotherport number. If so, change the SMTP port numberfor the multifunction machine via CentreWareInternet Services.ISP requires login to the e-mailaccount via Microsoft OutlookExpress before allowing mail tobe sentCheck with your ISP to determine if this is arequirement. If so, login to the Microsoft OutlookExpress account, and then try sending the e-mail.If this is successful, you can set Outlook Expressto check e-mail every 5 or 10 minutes for themultifunction machine’s e-mail account.
