15 Problem Solving152 Xerox WorkCentre 7132 System Administration GuideUNIXThis section explains the troubleshooting procedures while using a UNIX environment.TroubleshootingThis section explains what to do when a problem occurs while using UNIX. Thepossible causes, confirmation methods, and actions are as follows.When printing failsCause Confirmation Method ActionThe IP address is not correct. Check whether the IPaddress of the machine iscorrect.Specify the correct IPaddress for the machine.A network error occurs on thenetwork between the clientand the machine.Use the PING command tocheck the communicationstatus.Check the error.The printer entry setting isnot correctly defined on theclient.Check the printer entrysetting on the client. Checkthe /etc/printcap file of theclient or use the lpstatcommand to troubleshoot.Define the correct printerentry setting.The system is in offline. Check if the online lamp isoff.Exit the pause or themachine setting mode, andthen check if the online lampcomes on.The print data size sent inone print command exceedsthe buffer memory size (inspool mode).Check the upper limit of thereceiving data size, and thencompare it with the size ofprint data to be sent as onejob.When the print data sizeexceeds the maximumreceiving data size in one file,divide the file into filessmaller than the maximum,then re-send the printrequest.When the print data sizeexceeds the maximumreceiving data size in multiplefiles, reduce the number offiles to be printed at one time.A fault occurred during printprocessing.Check the LPD errormessage displayed on thecontrol panel.Switch the machine off andon.
