3Com VCX Manual

Also see for VCX: Quick reference guide Guide Guide Installation and configuration guide

Contents

3Com VCX Manual Manual pdf 29 page image

Transferring a CallWhen you are on a call, the Transfer feature allows you to send the call from yourtelephone to any other internal line. For unattended or attended transfers, if your callpermissions allow, you can send the call to an external line.If your telephone is part of a bridged extension, see Call Transfer, Call Conferencing,and Bridged Line Calls for additional information.You can also transfer a call to another subscriber’s voice mail. See Transferring a Callto Another User’s Voice Mail.Unattended TransferIn an unattended transfer, you transfer the call without notifying the recipient. You caneither use the Transfer button or the transfer feature code:1) While on a call, press Transfer. The call is placed on hold, you hear a dial tone,and the system prompts you enter a destination number.2) Hang up.The call is disconnected as soon as the transfer starts, which frees up your line. If thetransfer cannot be completed:z The call is forwarded to the called party’s call coverage point (by default, voice mail;see Configuring a Call Coverage Point.z If the called party’s default call coverage point is No Coverage, the call is returnedto (rings back at) your extension. If you are unavailable, the call is forwarded to yourcall coverage point.Attended TransferIn an attended transfer, you announce the call to the recipient. You can either use theTransfer button or the transfer feature code.To announce a transfer:1) While on a call, press Transfer.The call is placed on hold, you hear a dial tone,and the system prompts you enter a destination number.2) Dial the extension number to which you want to transfer the call, and press"#"The VCX call processor dials the call.3) If the recipient:a Answers, announce the call. Note that, at this point you cannot return to theoriginal caller.z If the recipient wants to take the call, press Transfer. Hang up.z If the recipient does not want to take the call, hang up the second call and goback to the first call by pressing the Access button on which the call originated.b Does not answer because the line is busy or unreachable, to return to theoriginal call, hang up the transfer call or press the mapped Release button to seethe original call on Hold. Then press the Hold button to return to the original call.