3Com VCX Manual

Also see for VCX: Quick reference guide Guide Guide Installation and configuration guide

Contents

3Com VCX Manual Manual pdf 59 page image

The Display Panel shows an empty FWD Universal Number field.r Press # again to disable the feature.z On extension 1000, press Feature + 465.Hunt GroupsYour administrator can establish formal and informal call centers so that incoming callscan be directed to several telephones that have been associated into hunt groups.A call center is a general term that refers to any system that accepts incoming calls to asite, ensures that those calls are sent to the proper destination within the site, andmanages database records on call activity and distribution. The call center can be used,for example, as a help desk, a reservations counter, an information hotline, or acustomer service center.Incoming calls that arrive at your company can go either to:z Your extension and the call coverage point you have set up (see Configuring a CallCoverage Point).z A hunt group that follows the call coverage path assigned by an administrator forthat group.A hunt group is a group of VCX telephone extensions that are configured under a virtualextension. An incoming call to the virtual extension rings on the telephone of one huntgroup member. If that member’s telephone is in use, or if that member does not answerthe call, the system “hunts” for another member of the group until the call is answered oris forwarded to the group call coverage point. For example, if there are no availablemembers of the hunt group, the call might be forwarded to a group mailbox or to thereceptionist. In addition, hunt group members can be in a distributed environmentacross multiple sites in the Enterprise.An administrator can configure a hunt group in which all members are fax machines.Incoming faxes are routed to an available fax machine. Depending on the type of huntgroup configured, if no fax machine is available, pending faxes may be queued until amachine becomes available or they may be sent to the call coverage point.The method used to hunt for an available hunt group member is determined by anadministrator-configured call coverage pattern for that group. Pattern types includelinear, circular, and calling groups. These patterns are described in Hunt Group Types.If you dial a hunt group number using SA1, and then press the SA1 button while the callis ringing the hunt group number, the hunt group call does not disconnect. Todisconnect a call while dialing a hunt group, press the hookswitch or hang up thephone.If you are a member of a hunt group, your administrator should provide the followinginformation:z The type of hunt group to which you belong. The hunt group type determines theringing pattern followed by incoming calls. See Hunt Group Types.z Your hunt group number. You need this number to log in to the hunt group. Youmust be logged in to receive calls directed to the hunt group. See Logging In to a HuntGroup.