3Com VCX Manual

Also see for VCX: Quick reference guide Guide Guide Installation and configuration guide

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3Com VCX Manual Manual pdf 61 page image

z An external telephone numberAsk your administrator for information on timeout values and your hunt group’s defaultcall coverage point.Table 6 summarizes how the three hunt group types route incoming calls.Table 6 Hunt Group BehaviorCondition Linear HuntGroup ResultCircular HuntGroup ResultCalling GroupResultNo members Go to callcoverage.Go to callcoverage.Go to callcoverage.All members loggedoutGo to callcoverage.Wait for a memberto log in or untiltotal timeoutreached.Wait for a memberto log in or untiltotal timeoutreached.All members busy Go to callcoverage.Wait for a memberto becomeavailable or untiltotal timeoutreached.Queue the calland wait for anavailable memberor until totaltimeout reached.All membersavailableRoute call to firstmember in the list.Route call to themember followingthe member towhom the last callwas routed.Ring all memberphones.Total timeoutreachedGo to callcoverage.Go to callcoverage.Go to callcoverage.Hunt Group calls routed to a call coverage point always go to the point configured forthe Hunt Group, not to the point configured for (or by) the Hunt Group member (that is,the member’s personal call coverage point). If the member has Do Not Disturbenabled, personal (non-Hunt Group) calls go to the call coverage point. However,Hunt Group calls always ring on a member’s phone, regardless of the Do Not Disturbsetting.If your telephone is part of a bridged extension, see Hunt Groups and Bridged LineCalls for additional information.Logging In to a Hunt GroupWhen your administrator gives you your hunt group membership information, you canlog in to your hunt group (or groups if you have been assigned membership in multiplegroups). You must be logged in to a hunt group to receive calls for that group.You must be logged in to your VCX system account before you can log in to a huntgroup. If you are not logged in to the VCX system, which requires passwordauthentication, you cannot log in to a hunt group. See the overview section for yourtelephone in this guide.