3Com VCX Manual
Also see for VCX: Quick reference guideGuideGuideInstallation and configuration guide
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Contents
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ACDTypeNoMembersMembersloggedoutAgentRanksMembersbusyCallOverrideTotalTimeoutTotalTimeoutLeastCallCount(LCC)Go to callcoverageWait forsomebody logs intill TimeoutAgentwith thelowestnumberofabsolutecallsanswered, sincethebeginningof theoldestactiveshift, getsthe nextcallQueuesthis calland waitsforsomebody to getfree tilltotaltimeoutGo to CallCoverageGo to CallCoverageCallingGroupGo to callcoverageWait forsomebody logs intill TimeoutAll Agentphonesringregardless of rankQueuesthis calland waitforsomeoneto get freeor iftimeoutreachedGo to CallCoverageGo to CallCoverageACD Group calls routed to a call coverage point always go to the point configured forthe ACD Group, not to the point configured for (or by) the ACD Group member (that is,the member’s personal callcoverage point). If the member has Do Not Disturbenabled, personal (non-ACD Group) calls go to the call coverage point. However,ACD Group calls always ring on a member’s phone, regardless of the Do Not Disturbsetting.If your telephone is part of a bridged extension, see ACD Groups and Bridged LineCalls for additional information.Logging In to an ACD GroupWhen your administrator gives you your ACD group membership information, you canlog in to your ACD group (or groups if you have been assigned membership in multiplegroups). You must be logged in to an ACD group to receive calls for that group.You must be logged in to your VCX system account before you can log in to a ACDgroup. If you are not logged in to the VCX system, which requires passwordauthentication, you cannot log in to an ACD group. Seen the overview section for your |
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