3Com VCX Manual

Also see for VCX: Quick reference guide Guide Guide Installation and configuration guide

Contents

Silent Monitor and Barge In ····················································································································· 55Monitoring a Call······························································································································· 56Barging In ········································································································································· 57Blocking Call Monitoring ··················································································································· 57Remote Call Forward ······························································································································· 58Hunt Groups············································································································································· 59Hunt Group Types ···························································································································· 60Logging In to a Hunt Group ·············································································································· 61Hunt Group Interaction With Other Features ··················································································· 62Viewing Hunt Group Membership and Status ··················································································63ACD Groups············································································································································· 63ACD Group Types ···························································································································· 64Logging In to an ACD Group ············································································································ 67ACD Group Interaction with Other Features ···················································································· 68Viewing ACD Group Membership and Status ··················································································69Emergency Telephone Number Dialing Service······················································································ 69Using the VCX User Interface······················································································································· 70Accessing the VCX User Interface··········································································································· 70VCX User Interface Overview ·················································································································· 71Enabling Call Forwarding························································································································· 74Configuring a Call Coverage Point··········································································································· 75Assigning Access Button Functions Using the VCX User Interface ························································ 76Enabling Bridged Extensions ··················································································································· 76Bridged Line Interaction with Other Features··················································································· 78Personal Speed Dial Access Buttons ······································································································ 82Logging Out·············································································································································· 82Appendix A Telephone Installation and Maintenance ··············································································· 83Connecting the Telephone······················································································································· 83Attaching and Adjusting the Articulating Support Bracket ······································································· 84Opening the 3105 Attendant Console Label Cover ·················································································86Moving Your Telephone··························································································································· 86Swapping Telephones······························································································································ 86Cleaning Your Telephone ························································································································ 87Troubleshooting Problems ······················································································································· 87