3Com VCX Manual

Also see for VCX: Quick reference guide Guide Guide Installation and configuration guide

Contents

3Com VCX Manual Manual pdf 30 page image

Serial TransferA serial transfer is like an unattended transfer except that when the destination hangsup at the end of the call, the caller rings back to you as the attendant who made thetransfer. With your help, the caller can make a single call to the organization and makea series of internal connections with a series of transfers. You can either use a mappedbutton on the Attendant Console or the serial transfer feature code:Mapped Button Method1) Press the mapped Attendant Serial Calling button on the Attendant Console.2) Press the button mapped to the called party’s extension on the AttendantConsole.3) Press the mapped Attendant Serial Calling button again on the AttendantConsole to complete the call.Serial Transfer Feature Code Method1) While on a call, press Feature + 471. The call is placed on hold, you hear a dialtone, and the system prompts you to enter a destination number.2) Dial the number to which you want to transfer the call, and then press # tocomplete the call.3) Hang up.When the destination telephone hangs up, the caller returns to you.Serial transfers:z Apply to a single transfer. Repeat for subsequent transfers even for the samecaller.z Can be mapped to a button on an Attendant Console.z That cannot be completed return directly to the attendant.z If the calling party reaches the called party’s voice mailbox, the calling party canpress 99 to return to the attendant.Muting CallsYou can prevent callers from hearing you by turning off the telephone’s microphonewhen you are using the handset or headset, or when your telephone is in speakerphone mode.To mute your telephone:1) While you are on a call, press Mute. The light next to the Mute button comes on.Callers cannot hear you.2) To turn this feature off, press Mute.Mute RingerYou can prevent the telephone’s ringer from ringing by enabling this feature. By default,the telephone’s ringer is enabled (feature disabled). You can enable or disable thetelephone’s ringer at any time while either on the telephone or on-hook, but the changetakes effect on the next incoming call.