3Com VCX Manual

Also see for VCX: Quick reference guide Guide Guide Installation and configuration guide

Contents

3Com VCX Manual Manual pdf 63 page image

z Each time a call is put back in a hunt group queue, it is treated like a new call.z If you are a member of one or more hunt groups, the telephone message buttonacts as a MWI for the hunt group voice mailbox even if you are not logged in tothe hunt group. Pressing the message button displays a menu which showsnumber of new messages in each mailbox, including your personal mailbox. Youcan use the arrow navigation keys to locate a voice mailbox. Press the messagebutton to access the selected mailbox.Viewing Hunt Group Membership and StatusYou can use the Telephone User Interface to view the hunt groups you belong to andyour current login status for each group.To view hunt group information enter the following feature code:Feature + 972The Display Panel on the telephone displays the hunt groups you belong to and yourcurrent status.Use the up and down scroll buttons to navigate through the hunt group list. The first linedisplays the name and number of the hunt group. The second line displays your currentstatus.z Press soft button 1 below the Display Panel to change your current login status.z Press soft button 2 or 3 below the Display Panel to exit from the hunt group display.When you change your login status, the Display Panel shows HuntGroup LoginEnabled. If you are logged into multiple phones using the same telephone number, thismessage appears on all telephone displays. While this message appears in the DisplayPanel, press soft button 1 to display the hunt group list (same effect as pressingFeature + 972) to display the hunt group list.You can also use the VCX User Interface to view the hunt groups you belong to andyour current login status for each group.If a hunt group member has a remote phone, that remote telephone will not appear inthe VCX User Interface Hunt Group Membership list, but it does appear in theadministrator’s Hunt Group Membership list.ACD GroupsYour administrator can establish formal and informal call centers so that incoming callscan be directed to several telephones that have been associated into Automatic CallDistribution Groups(ACD) groups.A call center is a general term that refers to any system that accepts incoming calls to asite, ensures that those calls are sent to the proper destination within the site, andmanages database records on call activity and distribution. The call center can be used,for example, as a help desk, a reservations counter, an information hotline, or acustomer service centerIncoming calls that arrive at your company can go either to: