3Com VCX Manual

Also see for VCX: Quick reference guide Guide Guide Installation and configuration guide

Contents

3Com VCX Manual Manual pdf 74 page image

z Call Pickup Groups — Allows you to view the call pickup groups you belong toand the other members of these call pickup groups. See Call Pickup.z ACD Groups — Allows you to view the ACD groups you belong to and yourcurrent login status for each group. See ACD Groups.z Log Out — Ends your VCX User Interface session. See Logging Out.z IP Messaging — Provides a link to the IP Messaging page, that is, allows you tolog in to the mailbox of the telephone number displayed on the right.When the IP telephony server and the IP messaging server are deployed separately,you need to configure access rules for the IP telephony server connection on the IPmessaging server using the following commands:modfw -p ums allow IPT-eth0modfw -p ums allow IPT-eth1modfw -p ipm_table_sock allow IPT-eth0modfw -p ipm_table_sock allow IPT-eth1Where, IPT-eth0 and IPT-eth1 are the IP addresses of Eth0 and Eth1 respectively onthe IP telephony server.Enabling Call ForwardingThis section describes how to enable and use call forwarding features set up throughthe VCX User Interface.You can also configure and enable call forwarding through your phone’s TelephoneUser Interface (TUI). See Call Forwarding.You can use the VCX User Interface to set:z How long (in seconds) your telephone rings before the system forwardsunanswered callsz Where you want your call to be forwardedz The condition (or conditions) that result in the system forwarding a call:z Ring No Answer — Redirect incoming calls to another destination when yourtelephone rings for a configured time period (the default is 15 seconds).z Busy Line — Redirect incoming calls to another destination when yourtelephone is busy. If you have multiple lines, busy means that all lines are in use.z All Calls — Redirect incoming calls to another destination unconditionally. Usethis feature when you plan to be away from your telephone for an extendedperiod of time. Also referred to as Call Forward Universal.z Fall Back — Return forwarded calls to your call coverage point if the forwardingdestination does not answer. When you enable this Call Forward, Fall Back toCoverage feature, a forwarded call that is not answered at the forwardingdestination falls back to your extension's coverage. This call coverage point mustbe either voice mail or Auto Attendant (the call cannot fall back to anotherextension or to no coverage; see Configuring a Call Coverage Point).For example, a call to extension A gets forwarded to extension B if extension A isbusy. Extension A has also enabled the Fall Back option. Extension A receives a