Customer Information 13-3STEP THREE — CanadianOwners: In the event that you donot feel your concerns have beenaddressed after following theprocedure outlined in Steps Oneand Two, General Motors of CanadaLimited wants you to be aware of itsparticipation in a no-chargemediation/arbitration program.General Motors of Canada Limitedhas committed to binding arbitrationof owner disputes involvingfactory-related vehicle serviceclaims. The program provides forthe review of the facts involved byan impartial third party arbiter, andmay include an informal hearingbefore the arbiter. The program isdesigned so that the entire disputesettlement process, from the timeyou file your complaint to the finaldecision, should be completed inapproximately 70 days. We believeour impartial program offersadvantages over courts in mostjurisdictions because it is informal,quick, and free of charge.For further information concerningeligibility in the Canadian MotorVehicle Arbitration Plan (CAMVAP),call toll-free 1-800-207-0685, or callthe General Motors Customer CareCentre, 1-800-263-3777 (English),1-800-263-7854 (French),or write to:Mediation/Arbitration Programc/o Customer Care CentreGeneral Motors of Canada LimitedMail Code: CA1-163-0051908 Colonel Sam DriveOshawa, Ontario L1H 8P7The inquiry should be accompaniedby the Vehicle IdentificationNumber (VIN).Customer SatisfactionProcedure (Mexico)Did you get the Warranty ExtensionPlan? This plan is recommended byGeneral Motors to supplement thewarranty included with the newvehicle purchase.See your dealer for details.Customer AssistanceProcedureOwner satisfaction and goodwill arevery important to your dealer andGeneral Motors.Normally, any problem with thetransaction, sale, or usage of thevehicle must be handled by yourdealer sales or service departments.However, we recognize that despitethe good intentions of all partiesinvolved, sometimes amisunderstanding may occur.
