Dell Latitude 100L Owner's Manual

Also see for Latitude 100L: Setup guide Service manual Service manual

Contents

Appendix 103FILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016c90.fmD E L L C O N F I D E N T I A L – P R E L I M I N A R Y 3 / 1 8 / 0 4 – F O R P R O O F O N LYThe AutoTech service is available 24 hours a day, 7 days a week. You can also access this servicethrough the technical support service. For the telephone number to call, see the contact numbersfor your region.Automated Order-Status ServiceTo check on the status of any Dell™ products that you have ordered, you can go tosupport.dell.com, or you can call the automated order-status service. A recording prompts you forthe information needed to locate and report on your order. For the telephone number to call, seethe contact numbers for your region.Technical Support ServiceDell's technical support service is available 24 hours a day, 7 days a week, to answer your questionsabout Dell hardware. Our technical support staff uses computer-based diagnostics to provide fast,accurate answers.To contact Dell’s technical support service, see "Technical Assistance" and then call the number foryour country as listed in "Contacting Dell."Problems With Your OrderIf you have a problem with your order, such as missing parts, wrong parts, or incorrect billing,contact Dell for customer assistance. Have your invoice or packing slip handy when you call. Forthe telephone number to call, see the contact numbers for your region.Product InformationIf you need information about additional products available from Dell, or if you would like to placean order, visit the Dell website at www.dell.com. For the telephone number to call to speak to asales specialist, see the contact numbers for your region.Returning Items for Warranty Repair or CreditPrepare all items being returned, whether for repair or credit, as follows:1 Call Dell to obtain a Return Material Authorization Number, and write it clearly andprominently on the outside of the box.For the telephone number to call, see the contact numbers for your region.2 Include a copy of the invoice and a letter describing the reason for the return.3 Include a copy of the Diagnostics Checklist indicating the tests you have run and any errormessages reported by the Dell Diagnostics.4 Include any accessories that belong with the item(s) being returned (power cables, softwarefloppy disks, guides, and so on) if the return is for credit.5 Pack the equipment to be returned in the original (or equivalent) packing materials.