FILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016c70.fmD E L L C O N F I D E N T I A L – P R E L I M I N A R Y 3 / 1 8 / 0 4 – F O R P R O O F O N LYSolving Problems 597Solving ProblemsDell DiagnosticsCAUTION: Before you begin any of the procedures in this section, follow the safety instructions at thefront of this document (see page 9).When to Use the Dell DiagnosticsIf you experience a problem with your computer, perform the checks in "Solving Problems" and runthe Dell Diagnostics before you contact Dell for technical assistance.NOTICE: The Dell Diagnostics works only on Dell™ computers.The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.NOTE: If your computer cannot display a screen image, contact Dell.1 Shut down the computer.2 If the computer is connected to a docking device (docked), undock it. See the documentationthat came with your docking device for instructions.3 Connect the computer to an electrical outlet.4 Turn on the computer. When the DELL™ logo appears, press immediately.NOTE: If you cannot see anything on your display, hold down and press the computer’s powerbutton to begin the Dell Diagnostics. The computer automatically runs the Pre-boot System Assessment.NOTE: If you see a message stating that no diagnostics utility partition has been found, run the DellDiagnostics from your Drivers and Utilities CD.If you wait too long and the Microsoft ® Windows® logo appears, continue to wait until yousee the Windows desktop. Then shut down your computer through the Start menu and tryagain.
