104 Appendixw w w . d e l l . c o m | s u p p o r t . d e l l . c o mFILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016c90.fmD E L L C O N F I D E N T I A L – P R E L I M I N A R Y 3 / 1 8 / 0 4 – F O R P R O O F O N LYYou are responsible for paying shipping expenses. You are also responsible for insuring any productreturned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.)packages are not accepted.Returns that are missing any of the preceding requirements will be refused at Dell’s receiving dockand returned to you.Before You CallNOTE: Have your Express Service Code ready when you call. The code helps Dell’s automated-supporttelephone system direct your call more efficiently.Remember to fill out the Diagnostics Checklist. If possible, turn on your computer before you callDell for technical assistance and call from a telephone at or near the computer. You may be asked totype some commands at the keyboard, relay detailed information during operations, or try othertroubleshooting steps possible only at the computer itself. Ensure that the computerdocumentation is available.CAUTION: Before working inside your computer, read the safety instructions in yourOwner’s Manual.
