66 Solving Problemsw w w . d e l l . c o m | s u p p o r t . d e l l . c o mFILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016c70.fmD E L L C O N F I D E N T I A L – P R E L I M I N A R Y 3 / 1 8 / 0 4 – F O R P R O O F O N LYIf you have problems with a hard drivePC Card ProblemsGeneral Program ProblemsNOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.A program crashesA L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I T O N — A hot hard drive may prevent theoperating system from starting. Try allowing the computer to return to room temperature beforeturning it on.C H E C K T H E D R I V E F O R E R R O R S —1 In Windows XP, click the Start button and click My Computer. In Windows 2000, double-click MyComputer.2 Right-click the drive letter (local disk) that you want to scan for errors, and then click Properties.3 Click the Tools tab.4 Under Error-checking, click Check Now.5 Click Start.C H E C K T H E PC C A R D — Ensure that the PC Card is properly inserted into the connector.E N S U R E T H A T T H E C A R D I S R E C O G N I Z E D B Y W I N D O W S — Double-click the Safely RemoveHardware (Unplug or Eject Hardware in Windows 2000) icon in the Windows taskbar. Ensure that thecard is listed.I F Y O U H A V E P R O B L E M S W I T H A D E L L - P R O V I D E D P C C A R D — Contact Dell (see page 106).I F Y O U H A V E P R O B L E M S W I T H A PC C A R D N O T P R O V I D E D B Y D E L L — Contact the PC Cardmanufacturer.S E E T H E S O F T W A R E D O C U M E N T A T I O N — Many software manufacturers maintain websites withinformation that may help you solve the problem. Ensure that you properly installed and configured theprogram. Reinstall the program if necessary.