Dell Latitude 100L Owner's Manual

Also see for Latitude 100L: Setup guide Service manual Service manual

Contents

129FILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016wr0.fmD E L L C O N F I D E N T I A L – P R E L I M I N A R Y 3 / 1 8 / 0 4 – F O R P R O O F O N LYWhen you contact us, we will issue a Return Material Authorization Number for you to include with your return. Youmust return the products to us in their original or equivalent packaging, prepay shipping charges, and insure theshipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or replacementproducts to you. We will pay to ship the repaired or replaced products to you if you use an address in the United States(excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the product to you freight collect.If we determine that the product is not covered under this warranty, we will notify you and inform you of servicealternatives that are available to you on a fee basis.NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storagedevice(s) in the product(s). Remove any confidential, proprietary, or personal information and removable media such asfloppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary, or personal information; lostor corrupted data; or damaged or lost removable media.During the remaining years: For the remaining period of the limited warranty, we will replace any defective part withnew or refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid credit cardnumber at the time you request a replacement part, but we will not charge you for the replacement part as long as youreturn the original part to us within 30 days after we ship the replacement part to you. If we do not receive the originalpart within 30 days, we will charge to your credit card the then-current standard price for that part.We will pay to ship the part to you if you use an address in the United States (excluding Puerto Rico and U.S.possessions and territories). Otherwise, we will ship the part freight collect. We will also include a prepaid shippingcontainer with each replacement part for your use in returning the replaced part to us.NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage device(s) in theproduct(s). We are not responsible for lost or corrupted data.What if I purchased a service contract?If your service contract is with Dell, service will be provided to you under the terms of the service agreement. Please referto that contract for details on how to obtain service.If you purchased through us a service contract with one of our third-party service providers, please refer to that contractfor details on how to obtain service.How will you fix my product?We use new and refurbished parts made by various manufacturers in performing warranty repairs and in buildingreplacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Dell,some of which were never used by a customer. All parts and systems are inspected and tested for quality. Replacementparts and systems are covered for the remaining period of the limited warranty for the product you bought. Dell owns allparts removed from repaired products.May I transfer the limited warranty?Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records thetransfer with us. The limited warranty on Dell-branded memory may not be transferred. You may record your transfer bygoing to Dell's website:• If you are an Individual Home Consumer, go to www.dell.com/us/en/dhs/topics/sbtopic_015_ccare.htm• If you are a Home Office, Small, Medium, Large, or Global Commercial Customer, go towww.dell.com/us/en/biz/topics/sbtopic_ccare_nav_015_ccare.htm• If you are a Government, Education, or Healthcare Customer, or an Individual Home Consumer who purchasedthrough an Employee Purchase Program, go to www.dell.com/us/en/pub/topics/sbtopic_015_ccare.htmIf you do not have Internet access, call your customer care representative or call 1-800-624-9897.