62 Solving Problemsw w w . d e l l . c o m | s u p p o r t . d e l l . c o mFILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016c70.fmD E L L C O N F I D E N T I A L – P R E L I M I N A R Y 3 / 1 8 / 0 4 – F O R P R O O F O N LYVideo and Display ProblemsIf the display is blankNOTE: If you are using a program that requires a higher resolution than your computer supports, it isrecommended that you attach an external monitor to your computer.I N V A L I D C O N F I G U R A T I O N I N F O R M A T I O N - P L E A S E R U N S YS T E M S E T U P P R O G R A M — The systemconfiguration information does not match the hardware configuration. This message is most likely tooccur after a memory module is installed. Correct the appropriate options in the system setup program.See "Using the System Setup Program" on page 98.K E Y B O A R D C L O C K L I N E F A I L U R E — For external keyboards, check the cable connection. Run theKeyboard Controller test as described in "Dell Diagnostics."K E Y B O A R D C O N T R O L L E R F A I L U R E — For external keyboards, check the cable connection. Restart thecomputer, and avoid touching the keyboard or the mouse during the boot routine. Run the KeyboardController test as described in "Dell Diagnostics" (see page 59).K E Y B O A R D D A T A L I N E F A I L U R E — For external keyboards, check the cable connection. Run theKeyboard Controller test as described in "Dell Diagnostics" (see page 59).K E Y B O A R D S T U C K K E Y F A I L U R E — For external keyboards or keypads, check the cable connection.Restart the computer, and avoid touching the keyboard or keys during the boot routine. Run the StuckKey test as described in "Dell Diagnostics" (see page 59).C H E C K T H E L I G H T — When the light is blinking, the computer has power.• If the light is blinking, the computer is in standby mode—press the power button to exit standbymode.• If the light is off, press the power button.• If the light is on, your power management settings may have caused the display to turn off. Trypressing any key or move the cursor to exit standby mode.C H E C K T H E B A T T E R Y — If you are using a battery to power your computer, the battery charge may bedepleted. Connect the computer to an electrical outlet using the AC adapter, and turn on thecomputer.