Solving Problems 69FILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016c70.fmD E L L C O N F I D E N T I A L – P R E L I M I N A R Y 3 / 1 8 / 0 4 – F O R P R O O F O N LYDriversWhat Is a Driver?A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices requirea driver program.A driver acts like a translator between the device and the programs that use the device. Each devicehas its own set of specialized commands that only its driver recognizes.Many drivers such as the keyboard driver come with your Microsoft® Windows® operating system.You may need to install drivers if:• You upgrade your operating system.• You reinstall your operating system.• You connect or install a new device.If you experience a problem with any device, perform the steps in the following sections to identifywhether the driver is the source of your problem and to update the driver, if necessary.Identifying Drivers1 Click the Start button and click Control Panel.2 In the Control Panel window, under Pick a Category, click Performance and Maintenance.3 In the Performance and Maintenance window, click System.4 In the System Properties screen, click the Hardware tab.5 Click Device Manager.6 In the Device Manager window, scroll down the list to see if any device has an exclamationpoint (a yellow circle with a [!]) on the device icon.If an exclamation point is next to the device name, you may need to reinstall the driver orinstall a new driver.Reinstalling DriversNOTICE: The Dell Support website and your Drivers and Utilities CD provide approved drivers for Dell™computers. If you install drivers obtained from other sources, your computer might not work correctly.Using Windows XP Device Driver RollbackIf a problem occurs on your computer after you install or update a driver, use Windows XP DeviceDriver Rollback to replace the driver with the previously installed version.