Chapter 7. Troubleshootingv The library consists of the following CRUs (Customer Replaceable Units):– Control Card (electronics, processor, memory, etc.)– Power Supply– Drive Sled (drive plus drive-to-library connectivity)– Cartridge Magazinesv Service Spare:– Library Enclosure (accessor, Operator control panel display, etc.)v Other possible Replacement Parts are:– Data Cartridges– Cables/TerminatorImportant: Before replacing any CRU and after finding the problem andperforming any listed actions listed in the Troubleshooting Table below,be sure to review the “Procedures for Isolating CRU Problems” onpage 7-7 to help confirm the failing CRU.The following table is the starting point for all service issues. Find the reasonwhich closest resembles the problem you are experiencing and perform the listedaction. If you are unable to correct the problem, create a prioritized list ofreplacement parts required. Select only one CRU at a time starting with the mostlikely based on the “Procedures for Isolating CRU Problems” on page 7-7 and/orthe error code listing.After correcting the problem, run Library Verify (Operator Control Panel: Service →Library Verify) to ensure that all library components are functioning properlybefore resuming normal library operations.Table 7-1. Troubleshooting tableProblem SolutionINSTALLATION/CONFIGURATIONUnable to configure 3 logicallibraries with 3 drives (2 halfheight drives and 1 full heightdrive) installed.The 2 half height drives must be in drive positions 1 and 2 (the lowest drivepositions in the library) and the full height drive must be in the remaining driveposition. For additional information, refer to Appendix A, “SCSI Element Types,SCSI Addresses, and Physical Configurations,” on page A-1.Installation and Configuration 1. Refer to “Installation Problems” on page 7-6.POWERLibrary does not power ON 1. Perform “Isolating a Power Supply Problem” on page 7-7.The Operator Control Panel isblank or frozen 1. Power cycle the library.2. If possible, log on to the Web User Interface and check the error log (ServiceLibrary → View Logs). Look up the error code and try to resolve (seeChapter 8, “Error Codes,” on page 8-1).3. Upgrade/reinstall the latest library firmware. To download the latest libraryfirmware, visit http://www.support.dell.com.v If the problem is corrected, run Library Verify before resuming normallibrary operations. Refer to “Service: Library Verify” on page 5-30.v If the problem persists, refer to Dell technical support.7-1
