Table 7-1. Troubleshooting table (continued)Problem SolutionDetermining current firmwarelevelsMany problems can be resolved by a firmware upgrade. Ensure that both thelibrary and drive firmware are at the latest levels available.v Library firmware: Monitor → Library → Identity → Versionv Drive firmware: Monitor → Drives → Identity (select a drive) → Firmware RevUpdate library firmware Refer to “Service Library: Upgrade Firmware” on page 5-62.Update drive firmware Refer to “Service: Service (Drives)” on page 5-31 or “Service Library: UpgradeFirmware” on page 5-62.CARTRIDGE MOVEMENT PROBLEMSCartridge placement problems Magazine slot prism fiducials NOT seated properly can result in gripper or slidererror codes due to the fiducial interfering with the back edge of the cartridge.Release and pull magazines out of the library for inspection. To release themagazines using the Operator Control Panel, navigate to Control → Magazine andselect Left or Right. To release the magazines using the Web User Interface,navigate to Manage Library → Release Magazines.Inspect the light pipe fiducials on each slot of the magazine for proper seating.Cartridge will not eject fromdrive 1. Allow the drive to complete all operations. This may take as long as 1 hour ifyou reset or cycle power on the library while the cartridge is positioned at thephysical end of the media.2. Ensure that the backup software is not reserving the slot or preventing thedrive from ejecting the cartridge. The backup software needs to cancel thereservation and any hold it has on the drive. Temporarily disconnecting thelibrary from the host server and power cycling eliminates the host and itssoftware as a problem source.3. If the problem still exists, contact technical support.Cartridge can not be removedfrom storage slotSee “Removing Cartridges from Magazine Slots” on page 9-1.MEDIACleaning or data cartridgeincompatible with drive.Ensure that you are using data and cleaning cartridges that are compatible withthe drive and model of your library. The library automatically unloadsincompatible cartridges and the Media Attention LED flashes. Export the media inorder to clear the state. Refer to “Cartridge Compatibility” on page 6-2.Cannot write to or read fromtape. 1. Ensure that the cartridge write-protect switch is in the write enabled position(see “Write-Protect Switch” on page 6-6).2. Ensure that you have the appropriate data cartridge for your library model(see “Cartridge Compatibility” on page 6-2).3. Ensure that you are using an Ultrium cartridge that has not been degaussed.Do not degauss Ultrium cartridges.4. Ensure that the cartridge has not been exposed to harsh environmental orelectrical conditions and is not physically damaged in any way. Refer to“Provide Proper Acclimation and Environmental Conditions” on page 6-8 and“Perform a Thorough Inspection” on page 6-8.5. Many backup applications do not read or write to cartridges that were createdusing a different backup application. In this case, you may have to perform anerase, reformat, or label replacement operation on the cartridge.6. Ensure that you understand any data protection or overwrite protectionschemes that your backup application may be using, which could prevent youfrom writing to a given cartridge.7. Retry the operation with a different, known good cartridge.8. Clean the drive. See “Service Library: Clean Drive” on page 5-57.7-4 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide
