GE AF-300 P11 User Manual

Contents

9-1Data subject to change without notice 7/07. © 2007 GE Drives9. Warranty Parts and ServiceThe purpose of this section is to provide specificinstructions to the user of the standard drive referencedin this book regarding warranty administration and howto obtain assistance on both in-warranty and out-of-warranty equipment.For all warranty procedures, refer to section 10 of thisinstruction manual to identify the part or assembly.If assistance is required to determine warranty status,identify defective parts, or obtain the name of your localdistributor, call:GE Consumer & IndustrialProduct Service Engineering41 Woodford AvenuePlainville, CT USAPhone: 1 800 533 5885 (United States)+ 1 540 378 3280 (International)Fax: + 1 540 387 8606 (All)(“+” indicates the international access code requiredwhen calling from outside of the USA.)WARRANTY COVERAGEThe warranty covers all major parts of the drive such asthe main printed circuit boards, transistor modules, etc.The warranty does not cover replacement of fuses or ofthe entire drive.“Warranty period is 12 months after installation or 18months after shipment from the Company, whicheveroccurs first.”However, the guarantee will not apply in the followingcases, even if the guarantee term has not expired:1. Damage was caused by incorrect use or inappropri-ate repair or modification.2. The product was used in an environment outside thestandard specified range.3. Damage was caused by dropping the product afterpurchase or occurred during transportation.4. Damage was caused by an earthquake, fire, flooding,lightning, abnormal voltage, or other natural calami-ties and secondary disasters.Before calling the number at left to determine warrantystatus, the drive serial number will be required. This islocated on the drive nameplate. If the drive is still underwarranty, further information will be required per the “In-Warranty Failure Checklist” shown on page 9-2 of thisinstruction manual.OUT-OF WARRANTY PROCEDURESWhen the defective part has been identified, contact yourlocal authorized GE standard drives distributor to orderreplacement parts.MOTORSMotor repairs on General Electric motors are generallyhandled by GE Authorized Electric Motor Servicenters orGE Apparatus Service Shops. For specific instructions onyour motor, call the distributor from which it was pur-chased and be prepared to furnish complete nameplatedata.