Application Gateway Administration GuideChapter 9 Smart Agent ConfigurationSmart Agent Features97Smart Agent FeaturesSmart Agent is easy to install and configure. A summary of administrativeand user features follows.Smart Agent administrative features• Requires no changes to your call server configuration.• Does not require TAPI (telephony application protocol interface)service provider or softphone clients.• Provides Smart Agent support to IP phones that are registered andhave a session with the Application Gateway.• Provides user authentication against a configured LDAP source. Userscan also be created locally to supplement the LDAP source.• Is configured through the same Administration Tool as theApplication Gateway.• Enables you to specify the prefix to be dialed for outside calls, as wellas the show/hide Caller ID prefixes for your area.• Includes an interface for adding Click-to-Call links to Web andWindows applications.• Automatic Smart Agent installation and update on client computerskeep support at a minimum. For installation requirements, see “UserConnection Requirements and Notes,” page 107.Smart Agent user features• Automatically installs when a user visits a secure Web URL providedby the administrator. For installation requirements, see “UserConnection Requirements and Notes,” page 107.• Automatically updates when it connects to the Application Gatewayand a new version is available.• Communicates securely with the Application Gateway over SSL.• Works with IPSec and SSL VPN clients, including the Citrix AccessGateway.• Launches when a user double-clicks the Smart Agent desktop icon orclicks a phone number link in a supported application.• Provides a log of the calls initiated through Smart Agent.
