Application Gateway Administration GuideChapter 9 Smart Agent ConfigurationSmart Agent Operation101The following table shows how Smart Agent normalizes and manipulatessome phone numbers when the Application Gateway is configured for theUnited Kingdom and area code 1753. Note that normalization results inthe addition of country code and area code (if missing).Overlay Area CodesSmart Agent identifies a phone number in locales served by a single areacode. However, some locales have more than one area code in their localdialing area. These multiple area codes are referred to as overlays. In somelocales, the domestic prefix is not required when dialing a local numberwith an overlay; in some locales, the domestic prefix is required.For example, in Denver, Colorado numbers beginning with area codes 303and 702 are considered local numbers. To dial a local number in Denver,you must always include the area code, but you do not need to include thedomestic prefix (1). However, some locales with overlays do require thedomestic prefix. To set up Smart Agent for such locales, contact support.For additional information about dialing rules, refer to the ApplicationGateway Release Notes.Number displayed onthe Web siteResult of Smart Agentnormalization Number sent for dialing+44-1953-276200 +44.1953.276200 01953 276200+44-1753-276200 +44.1753.276200 01753 276200+44 (0)1753 276200 +44.1753.276200 01753 27620001753-276200 +44.1753.276200 01753 2762000175327 6200 +44.1753.276200 01753 276200276200 +44.1753.276200 01753 276200
